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Big DataAnalyticsB2B SaaS

Senior Product Manager & Team Lead

Veeva Crossix — Analyst Tools Platform

Case study
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Senior Product Manager, Team Lead

Veeva Systems - Crossix

06/2021 - Present

About This Role

Leading the Veeva Crossix Analyst Tools products, enabling analysts to efficiently create, modify, and automate complex big data manipulations, resulting in increased productivity and faster time-to-insights. Owning their security, performance, deployment, and infrastructure

Key Achievements:

  • Define and execute comprehensive product roadmaps, ensuring alignment with company strategy and customer needs, resulting in increased market share and revenue growth
  • Collaborating closely with cross-functional teams in different time zones, including analysts, engineers, PMs, and customer success to ensure successful product launches and ongoing maintenance. Resulting in increased stability, scale, and performance
  • Mentoring a team of product managers with varying responsibilities, providing guidance and support to ensure successful product development and delivery while aligning with company strategy and customer needs
  • Managing multiple Agile development engineering teams' sprints spanning different products, business units and competing priorities throughout the product life cycle from inception to deployment
  • Execution of two new systems from scratch, scoring and distribution of ML models s and the other ingesting partners data to prepare for cookie-less world
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SecurityEnterpriseData Protection

Senior Product Manager

Varonis — Data Security Platform

Case study
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Senior Product Manager

Varonis

11/2019 - 06/2021

About This Role

Manage all aspects of the product life cycle, from inception to launch

Key Achievements:

  • Leading engineering scrum teams in Agile methodology as product owner, to deliver with optimal time-to-market, quality, and resources allocation
  • Serve as an in-house expert for the product and become the go-to person for all functional issues from other departments
  • Analyze business requirements collected from customers, support, and stakeholders into detailed functional requirements
  • Scope and prioritize activities based on business and customer impact
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BlackBerry Workspaces Demo
BlackBerry Platform Overview
EnterpriseMobileSecurity

Platform Product Management

BlackBerry Workspaces

Case study
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BlackBerry Workspaces Demo
BlackBerry Platform Overview

Senior Product Manager

BlackBerry

01/2014 - 11/2019

About This Role

Progressive career growth at BlackBerry with increasing responsibilities across product management, technical consulting, and account management roles

Senior Product Manager

01/2014 - 11/2019

Lead the product management of the Workspaces' platform from vision to execution: on-premises deployment mechanism, backend, desktop applications, integrations, mobile and web clients

  • Successfully secured seven figure renewals and new logos by communicating openly, understanding challenges and presenting product enhancements to customers such as KPMG, Disney, US Air Force, Credit Suisse, Blackstone
  • Established global product and go-to market strategy based on market needs, competitors, and analyst reports
  • Defined product roadmap with clear requirements for engineering R&D teams by providing detailed specifications, user stories and architecture design
  • Negotiate with business partners and vendors to integrate the development of custom-made code, thus reducing costs and expediting delivery

Senior Technical Consultant, EMEA PS

01/2015 - 01/2016

Designed solution architecture based on customer requirements and limitations for all BlackBerry platform offerings

  • Professional services expert in API related projects for all global customers on aspects of design, implementation, training, and best practices

Sr. Technical Account Manager, Support & Services

Watchdox by BlackBerry

01/2014 - 01/2015

Drove customer success through ongoing engagement to build and maintain strong, long-lasting customer relationships

  • Provided technical support for top tier companies, partners, and OEMs regarding deployment of on-premises and SaaS solution
  • Led new product launches and upgrades: planning, execution, post deployment, training, and user adoption
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LivePerson Demo Video
APIMobileCustomer Success

Tech Lead & Product Support

LivePerson — Mobile & API Platform

Developer reference
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LivePerson Demo Video

Mobile & API Tech Lead

LivePerson

07/2012 - 12/2014

About This Role

Tech lead / Open Platform, Tier 3, Support

Key Achievements:

  • Led technical support of Open Platform (API) and mobile products for partners and Fortune 500 customers
  • Managed mobile and API cases while providing technical guidance for all relevant SMEs
  • Liaison between customers, partners, product, and business units regarding new product requirements
  • Assisted global PS and Sales as the expert consultant of mobile and API, for complicated customer solutions with short turnaround times
  • Integral member of various Scrum groups through product design, alpha/beta phases and GA rollout
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PerformanceEnterpriseTeam Lead

Technical Account Manager

Optier — Performance Management

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Technical Account Manager, Support Team Lead

Optier

02/2010 - 06/2012

About This Role

Managed a team of 5 System Engineers (Tier3) in charge of Server and 'End User Experience Manager' field, supporting our product for European and American customers

Key Achievements:

  • Managed the ongoing relationship with Fortune 500 customers regarding escalation issues, new version launches, updates and product issues, in addition to occasional visits on site