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Big DataAnalyticsB2B SaaS

Senior Product Manager & Team Lead

Veeva Crossix — Analyst Tools Platform

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Senior Product Manager, Team Lead

Veeva Systems - Crossix

06/2021 - Present

About This Role

Leading the Veeva Crossix Analyst Tools products, enabling analysts to efficiently create, modify, and automate complex big data manipulations, resulting in increased productivity and faster time-to-insights. Owning their security, performance, deployment, and infrastructure

Key Achievements:

  • Orchestrated the product vision for a high-scale SaaS attribution platform, synthesizing billions of health (Rx, clinical) and media data points. Aligned roadmap with Veeva's commercial strategy, directly contributing to an increase in market share by enabling biopharma brands to connect media exposure to actual health outcomes
  • Led a complex ecosystem of Data Scientists, Customer Success and Business PMs. Bridged the gap between raw data ingestion and actionable insights, ensuring high-fidelity reporting that demonstrated conversion lift from multi-channel exposure (TV, Digital, Social).
  • Directed 3 high-performing development teams across multiple time zones. Streamlined sprint cycles for competing product priorities, resulting in an improvement in system stability and processing performance for large-scale data pipelines.
  • Spearheaded the end-to-end execution of a new Machine Learning Scoring & Distribution system. This platform automated the delivery of propensity models (e.g., "likely to treat" or "likely to switch") to media partners, allowing for real-time audience optimization without compromising patient privacy.
  • Mentored a team of Product Managers, fostering a culture of technical excellence and business empathy. Focused on aligning individual development with the broader goal of scaling complex life-science data products.
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SecurityEnterpriseData Protection

Senior Product Manager

Varonis — Data Security Platform

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Senior Product Manager

Varonis

11/2019 - 06/2021

About This Role

Manage all aspects of the product life cycle, from inception to launch

Key Achievements:

  • Leading engineering scrum teams in Agile methodology as product owner, to deliver with optimal time-to-market, quality, and resources allocation
  • Serve as an in-house expert for the product and become the go-to person for all functional issues from other departments
  • Analyze business requirements collected from customers, support, and stakeholders into detailed functional requirements
  • Scope and prioritize activities based on business and customer impact
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BlackBerry Workspaces Demo
BlackBerry Platform Overview
EnterpriseMobileSecurity

Platform Product Management

BlackBerry Workspaces

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BlackBerry Workspaces Demo
BlackBerry Platform Overview

Director of Product Management

BlackBerry

12/2014 - 11/2019

About This Role

Leading product strategy and execution for BlackBerry Workspaces platform. Combined deep technical architecture expertise with strong business acumen to drive enterprise adoption, securing seven-figure renewals with Fortune 500 customers including KPMG, Disney, US Air Force, Credit Suisse, and Blackstone. Established global product roadmap and go-to-market strategy while managing cross-functional teams across multiple time zones, delivering comprehensive platform solutions spanning on-premises deployment, backend services, desktop applications, integrations, mobile and web clients.

Director of Product Management

05/2017 - 11/2019

Senior Product Manager

05/2016 - 05/2017

Lead the product management of the Workspaces' platform from vision to execution: on-premises deployment mechanism, backend, desktop applications, integrations, mobile and web clients

  • Successfully secured seven figure renewals and new logos by communicating openly, understanding challenges and presenting product enhancements to customers such as KPMG, Disney, US Air Force, Credit Suisse, Blackstone
  • Established global product and go-to market strategy based on market needs, competitors, and analyst reports
  • Defined product roadmap with clear requirements for engineering R&D teams by providing detailed specifications, user stories and architecture design
  • Negotiate with business partners and vendors to integrate the development of custom-made code, thus reducing costs and expediting delivery

Senior Technical Consultant, EMEA Professional Services

05/2015 - 05/2016

Designed solution architecture based on customer requirements and limitations for all BlackBerry platform offerings

  • Professional services expert in API related projects for all global customers on aspects of design, implementation, training, and best practices

Senior Technical Account Manager

WatchDox (acquired by BlackBerry)

12/2014 - 05/2015

Drove customer success through ongoing engagement to build and maintain strong, long-lasting customer relationships

  • Provided technical support for top tier companies, partners, and OEMs regarding deployment of on-premises and SaaS solution
  • Led new product launches and upgrades: planning, execution, post deployment, training, and user adoption
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LivePerson Demo Video
APIMobileCustomer Success

Tech Lead & Product Support

LivePerson — Mobile & API Platform

Developer reference
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LivePerson Demo Video

Mobile & API Tech Lead

LivePerson

07/2012 - 12/2014

About This Role

Tech lead / Open Platform, Tier 3, Support

Key Achievements:

  • Led technical support of Open Platform (API) and mobile products for partners and Fortune 500 customers
  • Managed mobile and API cases while providing technical guidance for all relevant SMEs
  • Liaison between customers, partners, product, and business units regarding new product requirements
  • Assisted global PS and Sales as the expert consultant of mobile and API, for complicated customer solutions with short turnaround times
  • Integral member of various Scrum groups through product design, alpha/beta phases and GA rollout
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PerformanceEnterpriseTeam Lead

Technical Account Manager

Optier — Performance Management

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Technical Account Manager, Support Team Lead

Optier

02/2010 - 06/2012

About This Role

Managed a team of 5 System Engineers (Tier3) in charge of Server and 'End User Experience Manager' field, supporting our product for European and American customers

Key Achievements:

  • Managed the ongoing relationship with Fortune 500 customers regarding escalation issues, new version launches, updates and product issues, in addition to occasional visits on site